Question 1

How can I book a room and do you guarantee the lowest price?

Accepted Answer

It's best to book online through the official Hotel DAL website — the booking is secure, and the hotel offers a lowest-price guarantee for direct bookings.

Question 2

What special offers do you currently have?

Accepted Answer

The hotel has several promotions, including "Early = cheaper" (rates without breakfast from approx. 244 PLN/night and with breakfast from approx. 283 PLN/night), "Summer stay in the Świętokrzyskie Mountains" (children free, valid 27.06–31.08.2026, min. 3 nights, from approx. 151 PLN/night), "Budget Sunday" (from approx. 199 PLN/night) and "Romantic weekend for two" (from approx. 469 PLN/night). Details and booking are available on the offers page: https://www.hoteldal.pl/oferty-specjalne/oferty-i-promocje

Question 3

Are there Genius-type discounts or date-dependent promotions?

Accepted Answer

Yes — the property may offer discounts depending on booking dates and length of stay (e.g., partner programs). To check availability of discounts for specific dates, log in to the booking platform or check the hotel's website directly.

Question 4

How do I sign up for the newsletter to receive information about promotions?

Accepted Answer

There is a newsletter sign-up form on the Hotel DAL website. After subscribing you will receive information about the latest events, offers and promotions.

Question 5

What are the check-in and check-out times?

Accepted Answer

Check-in from 3:00 PM, check-out until 11:00 AM.

Question 6

Can I extend my hotel day (late check-out)?

Accepted Answer

A complimentary extension until 1:00 PM is possible depending on availability — please request it at reception after arrival.

Question 7

Do I need to inform you of my arrival time?

Accepted Answer

Yes — please inform the property in advance of your expected arrival time (you can enter it in the booking notes or contact us directly).

Question 8

What documents are required at check-in?

Accepted Answer

A valid photo ID is required at check-in. Depending on the selected rate, the hotel may request a credit card at check-in (we recommend checking the booking conditions).

Question 9

What types of rooms do you offer and how many places do you have in total?

Accepted Answer

The hotel has 52 rooms and 102 sleeping places: 44 double rooms (including 2 for guests with disabilities), 4 single rooms, 2 triple rooms and 2 suites.

Question 10

Do all rooms have air conditioning and free Wi‑Fi?

Accepted Answer

Yes — all rooms are air-conditioned, and free Wi‑Fi is available throughout the property.

Question 11

Is there a fridge, kettle and hairdryer in the rooms?

Accepted Answer

A kettle and tea/coffee set are in every room; a hairdryer and basic toiletries are provided in the bathroom. A refrigerator is available only in the suites.

Question 12

Do you offer a baby cot and how much does it cost?

Accepted Answer

A baby cot is available on request — the fee is 55 PLN for the entire stay. Please inform reception before arrival.

Question 13

Does the hotel have a restaurant and what are the breakfast hours?

Accepted Answer

The hotel does not have an all-day restaurant, but serves a breakfast buffet: Mon–Fri 7:00–10:30, Sat–Sun 8:00–11:00. There is a café-bistro on site, and the hotel offers event catering for conferences and banquets.

Question 14

Can I order a packed breakfast for a very early departure?

Accepted Answer

Yes — we can prepare a packed breakfast (cold meal) on request. Please notify reception by 8:00 PM on the night before departure.

Question 15

Do you accommodate special diets?

Accepted Answer

The hotel can accommodate special diets with prior arrangement — this mainly applies to catering and meals served during events. For breakfasts, please ask for information at check-in.

Question 16

Does the hotel have parking and how much does it cost?

Accepted Answer

The hotel has a monitored underground parking garage and an external parking area — parking is payable. Fees and availability are arranged at booking or check-in.

Question 17

Is there space for coaches for organized groups?

Accepted Answer

Yes — the hotel has a large coach parking area and secure spaces for organized groups. Please notify us of group arrivals in advance to ensure coordination.

Question 18

How far is it to Targi Kielce and the city centre?

Accepted Answer

The hotel is located in the centre of Kielce: about 200 m from the Market Square, about 300 m from Sienkiewicza Street, about 1.8 km from Kadzielnia, and Targi Kielce is approximately 4–4.2 km away (5–8 minutes by car).

Question 19

Does the hotel offer conference rooms?

Accepted Answer

Yes — Hotel DAL has 3 air-conditioned, professionally equipped conference rooms with modular capacity for up to around 120 people, modern multimedia equipment and dedicated technical support.

Question 20

Can you provide catering during conferences?

Accepted Answer

Yes — the hotel provides coffee breaks, lunches and banquets (for up to around 100 people) and can prepare menus adapted to dietary requirements with prior arrangement.

Question 21

Do you offer special terms for groups and exhibitors?

Accepted Answer

Yes — the hotel serves business groups and exhibitors (convenient access to Targi Kielce, coach parking). Tailored accommodation and catering offers are available for groups — please contact us to prepare an offer.

Question 22

Can I come with a dog or cat?

Accepted Answer

No — Hotel DAL does not accept pets. Please take this into account when planning your stay.

Question 23

What are the rules regarding smoking?

Accepted Answer

Smoking is prohibited in most areas of the hotel. A separate smoking room is available. Violating the no-smoking policy outside the designated area may result in a fee in accordance with the regulations.

Question 24

What payment methods are accepted and are there prepayment/cancellation policies?

Accepted Answer

Accepted payment methods depend on the terms of the selected rate. At check-in the hotel may request a credit card and an identity document. Exact rules regarding prepayment and reservation cancellation vary by offer — check the conditions at booking.

Question 25

What is the minimum age to check in alone?

Accepted Answer

The minimum age to check in independently is 18. Guests under 18 may only check in with a parent or official guardian.

Question 26

What is worth seeing near the hotel?

Accepted Answer

The hotel is located in the centre of Kielce — close to the Market Square, Sienkiewicza Street, the synagogue, the Jewish cemetery, numerous churches and museums. Also nearby are Kadzielnia (approx. 1.8 km) and walking and cycling routes in the Świętokrzyskie Mountains.

Question 27

Does the hotel help plan attractions and tours?

Accepted Answer

Yes — reception will gladly advise what to see and provides a guide to attractions (electronic version and paper version on site). Map and contact are available at: https://www.hoteldal.pl/kontakt

Question 28

Do you organize bike rentals or provide information about kayaking trips?

Accepted Answer

The hotel provides information about local attractions, cycling routes and kayaking trips on the Nida. Bike rental is also available on request — please contact reception for availability.